Dallas Pinball Repair | Pinball Restoration | Pinball Service

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Our Commitments

Here at The PinSmith we not only have Commitments to ourselves but more importantly we have the same commitments to our customers.  We have built this company based on 6 values, these values not only represent us as individuals but as professionals also.  We strive daily to make sure that we continue to stand on, honor, embrace and show these values through our words and actions.  Listed below are our core values and what they mean to us.

Deliver That WOW Feeling Through Service - We must do something that's above and beyond what's expected, and whatever we do must have an emotional impact on the customer.  We are not an average company, our service is not average, and we don't want our people to be average.  We expect every employee to deliver that WOW feeling.

Embrace and Drive Change - We must all learn not to fear change, and also to embrace it,  encourage and drive it enthusiastically.  We must always plan for and be prepared for constant change.

Pursue Growth and Learning - No matter how much better we get, we'll always have hard work to do, we'll never be done, and we'll never "get it right."  That may seem negative, but it's not: we'll do our best to "get it right," and then do it again when we find out that things have changed. That is the cycle of growth, and like it or not, that cycle won't stop.

Build Open and Honest Relationships - Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith. In any relationship, it's important to be a good listener as well as a good communicator. Open, honest communication is the best foundation for any relationship, but remembers that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally.

Be Passionate and Determined - Passion is the fuel that drives us and our company forward. We value passion, determination, perseverance, and the sense of urgency. We are inspired because we believe in what we are doing and where we are going. We don't take "no" or "that'll never work" for an answer because if we had, then The PinSmith would have never started in the first place.

Be Humble - While we have grown quickly in the past, we recognize that there are always challenges ahead to tackle. We believe that no matter what happens we should always be respectful of everyone. While we celebrate our successes, we are not arrogant nor do we treat others differently from how we would want to be treated. Instead, we carry ourselves with a quiet confidence because we believe that, in the long run, our character will speak for itself.
We  hope that after reading about our core values you will have a better understanding of who we are as individuals and as company.  As we strive to continue to grow and be the best, we graciously invite all of our customers to join us on our journey to success.  With that being said, please know how much we value your thoughts and opinions; we love your feedback, comments, suggestions, concerns and ideas, because we all know with out our customers support The PinSmith would not be.  So, Thank you to all of our loyal customers! 

  • We work on all types of pinballs and arcade games, whether it's a brand new game or an old classic. Older electro-mechanical games can be difficult to maintain, but with a proper restoration we can easily keep your game working like new for decades. There is no need for you to transport your game to a repair facility, because we come to you.

    Use the form to the left to contact a technician immediately. We will evaluate your location, schedule and level of repair needed in order to give you as accurate a quote as possible. We look forward to getting that game working right again!